Poor Service ABSA Private Bank

On 20 Aug I sent anemail to my ABSA Private Bank Virtual Banker an email and a WhatsApp requesting assistance but recieved no response. The WhatsApp was delivered but not read and the email was not returned, address unknown. I conta ted Private Assist and was helped 3days later. On 03 Sep my Virtual Banker promised to investigate, no response. When I again enquired 09 Sep I recieved an email that my Virtual Banker had changed Roles! I am one of the very early members of ABSA Private Bank and had the same Private Banker for many years following her retrenchment and the change in the business model to Virtual, the service level has deteriated significantly