Poor service Absa Lydenburg
Absa Lydenburg branch has no values, they've been sending me from pillar to post, instead of focusing on resolving my query, they only focus on sales. I have funds in my account and I'm unable to withdraw, debit order went off my account and it's not reflecting on the statement, still can't bother investigating. From Monday 22nd July, Tuesday and Wednesday. Consultant ordered me to come back Friday the 26th July. Is this how Absa operates?. You think you are doing us favour by helping us, we pay service fees to pay you salary. I'm so heartbroken, as I cannot pay my bills and been send home without help by Absa Lydenburg.
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Absa's replyOfficial
25 Jul 2024, 09:35Dear Lebidike Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Absa's reply25 Jul 2024, 09:35
Official
Dear Lebidike Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1. Kind regards,Group Customer CareRezona Louw