Poor service- Absa Home Insurance Claims/Digicall

We filed a claim months ago and was told Absa home insurance does not have any assessors in the area and that we will need to source one ourselves. We then looked for someone to assess. After submission of the letter, we were told by an agent of Digicall that a full report must be submitted with causes. I therefore requests that they send someone that can do the assessment according to their standards and submit all the information in the required format.

It is just appauling that one need to look for an assessor to that fulfil Absa standards. When they need to source an assessor for claims submitted.

I took to HelloPeter with the hope of getting someone to help. As my previous requests for them to source an assessor has fallen on deaf ears and as time goes on the claim remains open.

All I need is for you to source an assessor and approve/ decline the claim based on the findings. So that we can move on.

This is really the first time such poor service from Absa Home Insurance claims