Poor service absa ***** department and its investigators

I am very disappointed with absa, 8 days ago, my bank card got ******, I was unaware, they tap and pay for up to R1400 at Rand burg while I was in Mpumalanga. Lodged the case with absa *****, I was told. I would be contacted within 48 hours, still today non of their investigators have made contact with me. It comes as no surprise why the ********* manage to tap in such short time at all this different garages and liquor. Absa don't flag unusual consumer behavior that could trigger *****, I never to this limit in such short time. Before I moved both my business and personal account from FNB, my tap cards had limits to use pin if over R100. Now I'm left useless, unattended, I am the one keep making follow up and this investigators don't care about my losses. Bad service absa *****... Very poor servjce, your internal controls are poor and the investigators fails to just take a phone and call. Me. I submitted affidavit. Nx... I will move both my business and personal accounts to fnb I was safe there