KM
Khanyisa M
1 reviews | Active since Dec 2018
01 Aug 2023, 14:47
Poor service Absa *****
I was attacked and ****** at Friday 21-07-2023 around 16:50. We phoned Absa number *** at 16:55 using cellphone number *** to stop the cards and we did get confirmation that the cards were stopped from the consultant. After that there are transactions done on my Cheque account from the same cards that I did get a confirmation that were stopped.
Absa *****line contacted with a cas: ASZA-2***7 [ ref:_00D1r1GluM._5005qTvdWu:ref ] no updates.
SAPS: Case. 318/7/2023 OB: 833/07/2023 Protea Glen SAPS
ID: *** Cell: *** email: *** They don't give me feedback unless I call to ask how far
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
01 Aug 2023, 17:24Dear Khanyisa Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply01 Aug 2023, 17:24
Official
Dear Khanyisa Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care