Poor service absa ***** department

***** was committed on my credit card i was told in 15 days i will get a response no response yet because of the ***** i am now in arrears and gets message after message that i must pay R 124 as im in arrears yet the card was blocked before the ***** was committed i was not in arrears i tell you to deal with absa and to call is painful no feedback on my case but i must start paying back money all Hong Kong deductions no answers