Poor Service ABSA Deceased Estate Department

This bank has to be the worst when dealing with a deceased estate.

Absa had tried to make payment into a closed Late Account which had been closed a half a year ago after the estate was wound up. They tried to make a payment into a closed Late Account. We had to open a new Late Account for payment to be reprocessed. The call centre have supposedly escalated my enquiry for this payment and they would I would get a reply in three business days, it has now been two weeks, no reply and many calls to the call centre.

My sister passed two and half years ago the estate attorney had corresponded with Absa one year ago to find out if any payment was still outstanding, with no reply. They only now tried to make payment.

I previously also had a problem with Absa not bothering to deal with my sisters funeral policy. The only way I got it resolved was to report in on Hello Peter.

I wonder if this is going to take another year for payment to be processed?