1 reviews | Active since Feb 2021
Poor service - ABSA Credit Cards
I app**** for an ABSA credit card and accepted the propasal and signed it electronically on the 6th of January 2021. I also sent through the requested documents on the same day.
Until now I have not received any telephone call from ABSA regarding the delivery of my credit card. I have sent numerous emails and everytime I just get the automated response email back saying someone will contact me within 24hours. I have not received a telephone call as yet.
I have tried calling them myself however after holding for about 20-30 minutes each time I have given up.
My daughter also has a credit card with ABSA and she has had it now for 2 years, however she had to open a savings account with them in order to use her credit card. She has never received her card. Every time she contacts them they say it's a miscommunication with the couriers and the card will be sent to her nearest branch and she will be contacted, however after 2 years still nothing.
I am really dissapointed with the service I am receiving from ABSA.
It's almost been 2 weeks since I complained and I still haven't heard anything from anyone at ABSA apart from this reply and the email you sent me stating that I will be contacted between 2-3 business days.
It's almost been 2 weeks since I complained and I still haven't heard anything from anyone at ABSA apart from this reply and the email you sent me stating that I will be contacted between 2-3 business days.
Once again I have to post on hellopeter cause no one has contacted me until NOW!!!! This is rediculious. I cannot believe that I am receiving such poor service from ABSA. I signed the agreement for the credit card on 6 January 2021. How long do I have to wait for someone to contact me!
Once again I have to post on hellopeter cause no one has contacted me until NOW!!!! This is rediculious. I cannot believe that I am receiving such poor service from ABSA. I signed the agreement for the credit card on 6 January 2021. How long do I have to wait for someone to contact me!
Please refer to our email send to your personal email address.
We apologise for any inconvenience caused and for the delay in responding to your matter.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
We apologise for any inconvenience caused and for the delay in responding to your matter.
Kind regards,Rezona Louw Group Customer Care