Poor Service -- ABSA Credit Card Division

In this day and age of Technology, ABSA truly seems to function as though they're existing in the "stone age!"

The consultant, Lerato Tu***gomo, failed to answer questions put forward to her, when she did contact me.

In a "nutshell":

- Absa is always late in supplying the credit card statement. The statement arrives monthly either on the 20th or later, yet the consultant advises, the client needs to make payment by the 15th of the month. When one asks as to why the statements are delayed, there's not concise answer which can be provided.

- If one has to pay MORE than the required installment (as per the statement), the following month, the client is in arrears, am guessing, cause the client paid in MORE than the requested amount! Lerato, failed in explaining such! Her take was no matter what one pays in, the following month, the amount due, will always include an "arrears amount." When asked as to why the previous month's payment does not reflect on the current statement, the reply was she could not help with such, as she can't see the statement, and that I should call into a branch, and maybe they will be able to explain. ("Stone age answer"). When asked if she can't make a note on the system for someone to investigate, the "stone age" answer: "No one will look at the comment / system, so she cannot make the comment"

- Absa employs people to call clients, yet, their staff are not adequately trained in assisting when THEY DO CALL! This is one of many reasons, my plan is to move away from such poor service & join a bank which can function properly in our current day and age. Absa should resort to training their personnel, more in ways to assist the clients, rather than providing excuses or "stone age" answers.

- Whilst I continued to speak to Lerato, she conveniently just hung up! Truly professional Absa!

- Moving forward, I will advise anyone I speak too, about the flaws with Absa, and what a mistake it is to be involved with such a poorly run bank.