Poor Service - ABSA Card Division

The worst Service that a bank can offer is ABSA Card Division. I app**** for migration from Virgin Money Card to ABSA card, since Virgin Money will discontinue from 31 March 2021. SInce Mid Feb 2021, I am waitiing for my card from card. I have been calling them, waiting time is 15-20min a call and even that i not answered most of the time. Ms. Gabo, supervisor, did verify my details ( in March 2021 only) but there after ABSA did not action any further. Complaint reference is C-*** (02 March 2021 ) - reminder mail send to to complaints on 09 March 2021 but No response.

Tried calling on the number *** ( FIkile Mbatha ) but no answer and no return mail.

ABSA has totally lost it!!! Their consultants and supervisors are never able to provide/help their clients. ABSA is not have trained and info-updated staff.

on 11March2021: called the help line (card ) spoke with Rodney who agreed that Ms Gabo would call back to assist but in vain.

Absolutely pathetic service!