Poor service Absa

Hereby I would like to express my disgust in Absa's building insurance assistance. I have sent the documents the 5th of November 2024. On the 8th of November I have sent the signed pay out form to them. On the Monday 11 November 2024 I phoned them to hear what is happening with my claim, because if I wait for them to contact me, I do not get any response from them! On Friday the person said that the manager would contact me on the same day. Up to date, I have not received any feedback from ABSA.