Poor service Absa Bank Mall of Africa

Absa Mall of Africa has very poor service, they do not answer their phones, called them 12 times this morning, of which the call was answered 1 time and I asked them to go through to forex and they cut the call, and not that branch is unreachable.

I though with Absa new branding that they would pay more attention to customer service, but this is not the case. Absa although you changed your brand, Logo and colours, its not enough, start by paying attention to your customers and first of all answering your Landlines.