Poor service ABSA // AKHONA

I am terribly shocked at the service from ABSA vehicle finance department. I phoned them to find out what procedures I need to do to collect my documents from the bank for my paid up vehicle on which they THEN only confirmed to me that my last two installments were not collected and I need to make an arrangement to pay this. I then proceeded to investigate on how to go about this because of other financial obligations that I have entered into in the interim. I have a credit card with funds available from NEDBANK however need to re-activate the account. I started this procedure with Nedbank in order I could pay ABSA the last two installments on my vehicle with one payment only to find out that Nedbank was now REQUIRING settlement arrangements between myself and ABSA as ABSA has listed my credit record due to the last two vehicle installments not being paid on time. HERE is the bad service part, I was then bounced from one department to another as the vehicle department was not "allowed" to e-mail me. The initial person Bongi was really of no help and just said she cannot e-mail and thats that. This has been going on for over two weeks. Finally I spoke to the team leader AKHONA who then after much collaboration from myself finally sent an e-mail to me saying that the arrangement is in place, which is what Nedbank requested However upon forwarding that mail to Nedbank they came back to say that it needs to be authenticated. I went back to AHKHONA who then confirmed she cannot help me further. This is absolutely ridiculous as this would not have happened in the first place if ABSA informed me of the payments that was not collected and further more now ABSA is the only one holding me back to arrange finance to pay themselves. I have wasted HOURS on my mobile to try and talk sense to ABSA staff and AKHONA to no avail. Could somebody senior look into this and assist me as I am giving up with this terrible service I am getting and I am not getting anywhere!