poor service ABSA

I requested some bank statements from ABSA through my so called bank manager or advisor or consultant on 31 May 2022. Today is 10 June 2022, and I have not had a single response to say, I acknowledge your request, and have passed on on to whoever. I have subsequently mail the person twice requesting feedback, without any response! Now tell me, another bank making use of their power base to ignore the man in the street? Do they not have any shame? if there was a zero rating they would have received the zero rating!