Poor Service ABSA

Where do I even begin??it started with me applying for a payment break in April, I was then told that it's approved, got sent the sms and everything, then guess what my money got deducted that month, I then phoned again got approved for the second time, because the previous lady I spoke to didn't "follow the right procedure" on your side. End of May same story you guys deducted money again..end of June you deducted money Twice!!! I then phone absa 7 times... 3 times where the consultants put the phone down in my ear and the other 4 where I got different responses from I agreed to a credit card and that the payment break weren't accepted. Then I spoke to a lady that eventually sorted out this whole ****** mess that could've been prevented in the first place.

I was told that the payments will be refunded to my account within 2 days,i'm still waiting.

Then right after the phone call I got an sms that Absa handed me over because of non payment on my personal loan but they took the money.Then I just got of the phone with an agent and he told me that I'm not handed over, but the number I phoned said I was now who's lying here?? This needs to get sorted out ASAP, Now you guys have no idea how frustrated I am with your *********** consultant and the utterly useless service I've been getting after all these years of being a loyal Absa client. Don't even get me started about the agent lying about debit orders that went off from my account and getting charged for it and it's not even there

I can go on and on about the nightmare of a past few months..but I suggest you get someone to contact me or I will take this further.