POOR SERVICE ABSA

i have been a client of Absa for well over 15 years, i have an outstanding record especially with my credit card, however dealing with ABSA credit card division, i feel they lack skilled personnel, as well as being up to date in baking industry, i recently called to query a purchase on my credit card which was purchased in dollars and the division could not tell me what the $ amount charged was, i could not use this an an authentication process for my purchase. Further to that the manager Mr Ryan Davids who dealt with my complaint did not even call me back or follow up.

i will definetely be moving to a bank that is in line with current international trends and policies, their disputes division is equally as poor, as every time i have logged a dispute they have either never responded or delayed the process by requesting more information which can be obtained whilst reviewing the account.

They have no care or protection policies in place for their clients, and i will not want to deal with this bank again, as they do not even value their clients