poor service absa

you don't even deserve that 1 star, I'm so gatvol with how you treating us clients, I will start from the beginning

My mum passed away on the 13 February 2019, she had an investment at absa and an absa account, on the 08 April we went to festival mall absa my brother and I with the letter from clerk of court and with all the documents needed, the lady (Emelda) who help us told us there was a reading of will so she called the people who are dealing with the reading of will and she submitted the documents to them then they said they will call us within 7 days, we waited for that call which they never called. on the 13 May I went back to check what happening, apparently the lady who suppose to deal with the issue was on lunch then Emelda left the message after two weeks I went and ask again which its was Monday when I went back, Emelda called the lady (Neo) who was suppose to call us about the reading of the will apparently Neo never got the message then Neo said she will call us before Friday which she never did, I went back again around June to ask again, Emelda called Neo again, Neo said there was a person called a say the reading of the will was be closed which took us by surprise coz when I got home I always ive my brother the feed back of how I went to bank then we decided to give it a blindspot but still absa treat us like fools coz on the same daysa I was told that we must open an estate account they told us what is needed to open it, today 30.07.2019 we went there again to open it I had my online bank statement the lady ( Kedibone) regretted it then I went to fnb to get 1, came back my brother had old ID and I have smart card ID, I apparently when you open estate account you must be registered with HANIS which means you must have a smart card to be registered, Kedibone did check our documents before I go to fnb for bank statement why didn't she say a thing about that, she ask my brother to go to home affairs for verification, he went and came back home affairs said he wasn't not registered she ask him to go back again , my brother went then he called me and ask me to come to home affairs, I left absa and went to home affairs, he was told he cant have verification due to his ID its old then I called that kedibone and explain to her she said she cant help us my brother have to open smart card, what a **** what does this process had to do with my mums money I mean smart card just came yesterday and if this its a new system did they tell the people who invested their money to absa about it coz now they treating us like fools, im so tired and drained ive been to absa from 10h15 to 14h30 going up and down for what, and what involves home affairs with people's money, when they take people"s money its nice coz they benefit from it with giving other people loan, now thatbits time they give back we have to suffer mxm