POOR SERVICE ABSA!

In May 2015 I requested copies of short and long term insurance held at ABSA after my mother passed away. I am the Executor of her estate and provided the necessary documentation in June 2015. The consultant that I have been dealing with did not bother to even acknowledge my last request, dated the ***5 even though I advised that I will be escalating the matter if there is no response. <br> I have also been struggling to find out who the small business manager is as well as my father's private banker as he is quite lost without my mother that dealt with the finances. I have been sent from pillar to post and I am either advised that person A has been appointed temporarily or they don't know. Person A never seems to be the responsible party. This has been ongoing since February this year. Although investment-, business-, personal-, credit card accounts and insurance are all held at ABSA, it is very clear that customer loyalty is a one-sided affair at ABSA. <br> <br> My advice to him has been to move the accounts (all of it) to another bank once the estate has been finalised. I should follow my own advise and also move my own private banking account at ABSA.<br> <br> <br>