KM
Ke M
1 reviews | Active since Nov 2017
02 Oct 2019, 18:58
Poor service...
On the 20th of September 2019, I went to the Absa branch and filled forms to cede a life cover policy from Sanlam to them. I submitted all the required documents. It's almost two weeks now and I haven't had anything from them. Every time I call to enquire about this I'm being taken from pillar to post, from one consultant to the next with no constructive feedback. I am highly disappointed!!!
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Absa's replyOfficial
03 Oct 2019, 15:47Good day Ke Moshabi
Thank you for bringing this matter to our attention. Kindly provide us with more information such as the name of the branch your visited for assistance. Please also provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with more information such as the name of the branch your visited for assistance. Please also provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply03 Oct 2019, 15:47
Official
Good day Ke Moshabi
Thank you for bringing this matter to our attention. Kindly provide us with more information such as the name of the branch your visited for assistance. Please also provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with more information such as the name of the branch your visited for assistance. Please also provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management