poor service.

Due to Covid 19 my contract was terminated where I used to work. I informed Absa and they advised me to apply for a debit order relief period that lasts up to 3 months at which they explained Absa will not be allowing debit orders in my account. I have a cheque account with Absa which I explained. The debit order relief as advised by one of their consultant is so I don’t get charged by the bank for debit orders, To my surprise the bank charged me R1489 for the month of November 2020. Today I’m at the branch have been here for almost three hours explaining the same thing, I’m taken from one cubic number to the next, speaking to different branch consultants and the manager and no one is helping me. I have asked to cancel but it is still a mission to cancel the card with Absa. Very disappointed at the lack of customer service and the lack of knowledge from people that are expected to have the bank experience and knowledge.