Poor service

Since i joined absa life and they did not debit they told me they have a problem with their system i have been calling try to get the matter fixed and they keep saying the same story on the 13 april 2022 they told me i must pay after or my policy will relapsed i did so and send proof of payment since then no one called me or responded to my email i called to make follow up about the payment they told me they will get back to me come month end the debited triple the amount i called to follow up they told me they dont know what happened the matter will be escalated i wanted for that 7 days no one came back to me and i decided ro call them they told me wait and hold while they check what happened while i was holding the lady drooped the call..like really i wasn't expecting this from them am so disappointed and enough with this people