Poor service

I lost my wallet containing my ID, drivers Licence and absa card, went to the absa branch in Greenacres PE only to be told that they cannot assist me as they need my ID document or drivers license. One would think that one of the biggest banking groups in the world would have technology like biometrics and facial recognition to assist or maybe have a scanned copy of everyone's Id's on their system. This is ridiculous??♂️ I'm definitely considering moving all my absa accounts and those of my family to an institution that has the technology that changes with the times.