poor service

Good day,

I requested for my account to be changed from savings to cheque at the beginning of 2023. Afterwards, I started receiving an SMS notification (3 SMS) for every transaction that took place on my account. However, I was not aware that I was being charged three times for this service until I a consultant at the branch informed me. The consultant cancelled the multiple SMS charges and loaded it as a single SMS. She also advised me that she would log a request for a refund for all the months I was overcharged. Unfortunately, I have not received the refund yet, and even after sending an email to the consultant, Thandi Nokhonongo from the Northgate branch, on 25 November 2023, she has not responded to me yet.

Therefore, I would like to request all the overcharged amounts to be reversed for all those months