POOR SERVICE

I went to the branch @ Boulders Mall were i was assisted by the consultant who was so professional and because i wanted to change debit orders dates for my home loan and my vehicle finance account .She assistant me to call the relevant departments which i did and i was requested to send personal documents which i also did ,this surprisingly they sent the incorrect mandate on the wrong account .I have been sending emails for them to confirm if my changes has been done after i have sent the required documents no one came back to me after a week a receive an email asking me stupid questions which i felt like those questions are not even close to my request i answered them and resent the email .So Absa is not professional when it comes to client .I took an initiative to make sure that my debit order don't bounce but if it happens that they do i am not gonna be liable to any charges because i made a call in time .I want this to be fixed asap .You services are poor ,If you can see how your consultants at the branches are going through to make sure we leave the branches happy .I think you'll also have to try to meet them half away and change how you do things