Poor service

When i was going to unblock my card the service consultant did everything i suppose or as i thought but she ****, i asked her if my online banking is okay she said yes but its still blocked all she was interested in is selling me a life cover which i will cancel it very soon imagine i have to go back and unblock the online banking next time please focus on the problem and stop selling life insurance to get commission or whatever and other service consultant are busy chewing eating sweets very disgusting