Poor service

Heidelberg CPF has a classic business cheque account no 40-8*** which were locked due to FICA which had to be reviewed, without notifying me the treasurer of the CPF. I went to se Fezega who is our personal banker. This was done on Tuesday14 instant. She promised our account should be unlocked during the evening or at the latest on Wednesday the 15th. This did not happen and after 6 calls to her on Wednesday without any response from Fezega, I lodged a complaint at ABSA customer care case no C-***1. Till now our account has not been rectified and I had to use my personal money to finalize an urgent transaction.