Poor service.

On the 7th June 2024 I noticed purchases being made using my debit card, however the card was with me and I was not making the purchases. I went into the closest branch where they assisted me in reporting it. The ***** department asked me to send an affidavit which was done. I was told that someone would contact me within 72 hours. it is now 23rd July and I am still waiting. I have called them and emailed them on a number of occasions just to be told they will contact me. I have been a client for over 30 years, but I am now wanting to take my business away