Poor Service

We app**** for a home loan advancement a month ago. Everything went well but then Absa send out a assessor whom clearly had something against us because he valued our home R200 000 less than FNB did a month before. Which is unacceptable. How can two banks differ with so much? So we asked for a second opinion which Absa refused to give us. So we had to redo the whole application AGAIN and now 14 days later and 4 emails we yet to get any response from your team regarding where we are standing with our application. This is such poor service. The next step is to move all our accounts to another bank with better service.