SP
Stanne P

1 reviews | Active since Nov 2016

19 Sept 2019, 11:33

Poor service

I would like to lodge a complaint about absa teller who shouted at me for asking change referring me to counter 06 for assistance instead of helping with change.

Her name is cecilia senwelo from absa hatfield hilda and burnet street, she asked if im banking with absa which I confirmed but choose to refuse to help. This employee must be taught customers service and how to speak clients.

sm phaahla

0
Replies (1)
Absa
Absa's reply19 Sept 2019, 17:03
Official
Dear Customer
 
 Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
 
 Kind regards
 Nthabiseng Sibande
 Customer Value ManagementAbsa Bank Ltd