JJ
Juanita J
1 reviews | Active since Oct 2019
21 May 2020, 16:21
Poor service
In a years time I have been disconnected from my internet banking.... Now I need to visit the banking standing for hours just here sorry gonna close the bank early because the banks off line I hmuse my absa bank almost daily... Locked in etc and the next day it tells me incorrect cridentials.. How is that possible????????????????????? This was the last I will spend my time rather transfer everything to FNB
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Replies (2)JJ
Juanita J's updateReviewer Update
21 May 2020, 16:24Disconnected from internet banking 3 times in one year
JJ
Juanita J's update21 May 2020, 16:24
Reviewer Update
Disconnected from internet banking 3 times in one year
Absa's replyOfficial
21 May 2020, 18:55Dear Juanita Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Kind regards,
Lebogang Mashiane Group Customer Care
Kind regards,
Lebogang Mashiane Group Customer Care
Absa's reply21 May 2020, 18:55
Official
Dear Juanita Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Kind regards,
Lebogang Mashiane Group Customer Care
Kind regards,
Lebogang Mashiane Group Customer Care