Poor service

On the 26th of August I app**** for an absa premium credit card for face to face delivery and it was approved.I received a phone calls and notifications from ccd couriers regarding the delivery.So unfortunately I missed delivery appointments twice because I was having a problem with my mobile phone.So I called ccd couriers to alert them about my problem,they said they have returned the card to absa I have to call them.I called absa the first who assisted me she put me on hold when she came back she said she contacted the courier,they will contact me.I waited for 2 days no response from absa or the courier company,I called absa again the gentleman by the name Rodney assisted me and told me he had re-routed the card back to the courier it will take 48 hours for that process to be done.I waited for almost five days no response still.I have been calling some consultants they tell me a different story,someone was so rude to me in such a way that I asked myself where is professionalism in absa.The reason I app**** online it is because I don't have time to visit the branch since I'm always busy travelling.So I don't who can assist me because all the consultants they been sending me from pillar to post.I feel disappointed.