Poor service

i would like to express my dissatisfaction in ABSA's credit card facility and call center staff !

my new ABSA credit card was delivered today and i had to follow voice prompts to activate the card i done so and spoke to an agent who assisted me to link the card to my internet banking all was well i tested the card by making an ATM withdrawal and also done a point of sale transaction.

later the afternoon i went to 3 different stores the card was declining with error messages of the card being blocked or i have exceeded the limit. i called ABSA's call centre this evening for assistance wow what a horrible experience i received from long wait times and authenticating myself to a telephone banking agent i spoke to the agent and she advise i need to delink the credit card on my absa phone app and re link it i done so but when i tried to relink the credit card the credit card details never appeared the agent the advised me i need to switch off my phone for 60 seconds and it will appear the telephone banking agent then advised she will quickly find out from an internet banking agent what the issue could be and get back to me instead the agent just transferred me through to the internet banking agent easily getting rid of me as a client and not concerned about my query myself and the internet agent both confused now saying hello she had no briefing of why i called i had to authenticate once again taking up my airtime and time ! the agent was unable to assist me and transferred me to credit card division now for assistance after all the wait times my airtime ran out and now my absa credit card is delinked ! its not working i cannot use the card at all the absa staff highly trained to pass the buck and avoid calling back or assisting the client adequately

It has been one humiliating day with this new absa credit card and the un helpfull staff of absa

i had to leave all my items i purchased at the store stood outside the store hoping if i call in it can be resolved ! but i should have known better this is ABSA after all

i am 100% positive if i had to fall in arrears with this account the agents trained in collections will do a stellar job and be ready to ensure they collect i am also positive ABSA's systems for collecting and charging interest is on point !

But servicing clients not a number 1 priority !

its better to cancel this card cut my losses and move to Capitec instead