MM
Mpho M
1 reviews | Active since Sept 2013
11 Aug 2021, 15:12
Poor Service
My 73yr old father went to Mabopane Station Branch to reverse debit orders and add stop payments on his account. He was told to call companies which are debiting his account to stop the debits, he has no knowledge of the debit orders which should have been reversed.
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Absa's replyOfficial
12 Aug 2021, 10:40Dear Mpho Motshabi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care
Absa's reply12 Aug 2021, 10:40
Official
Dear Mpho Motshabi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care