Poor service

1 month ago i had R20k frozen in my absa business account. I have contacted the bank on several occassions to find out more info as to why it was frozen and when exactly the amounts in question came into my account so I can give my proof of sale as evidence to prove that I did not commit fraid amd that the funds I have received are not *****ulent in any way, shape or form.

I have sent emails to their ***** division asking them to assist me with the varipus case numbers in question and I receive an automated response saying that an investigator will be in touch in 48 hours. I sent the emails 2 weeks ago and still I have not received a call back nor an email regarding the matter.

I find this extremely unproffessional since I have not received any help at all, regarding my situation.