POOR SERVICE

I recently sold my vehicle and the new owner got his finance through ABSA. What extremely poor customer service they provided - still ABSA's service is the poorest of all banks. First they couldn't pay the settlement amount due to being off-line for 2 days (really??? was it news headlines????) Then the lady in charge of the transaction, Lebo, disappeared, never got back to me and so did the file apparently disappear with her. To make things worse, even after their clients transaction was approved a week earlier they suddenly weren't happy suddenly with some document he submitted and I had to wait for them to get that doc from him. Then another lady took over the next week and tried to sort out the mess, eventually 5 days later the money was paid. This took about 2 weeks in which time I had to wait before my new vehicle could be released as that settlement had to be paid first. Why does ABSA continue to deliver such poor service still???