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Thabang M
1 reviews | Active since Sept 2020
07 Sept 2020, 12:40
Poor service
We have app**** for another home loan with Absa and 2-3weeks later we have no feedback from the bank. Our lead was generated to Ntswaki Majola and the service is appalling. There’s no customer service and we have to push them for an action, every time. I am shopping for a different bank!
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Replies (3)0
Replies (3)
Absa's replyOfficial
07 Sept 2020, 16:31Dear Thabang Mashile Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply07 Sept 2020, 16:31
Official
Dear Thabang Mashile Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***4. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
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Thabang M's updateReviewer Update
08 Sept 2020, 14:49According to your reply you were going to provide feedback within 4hours or so. I have not heard any feedback from you.
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Thabang M's update08 Sept 2020, 14:49
Reviewer Update
According to your reply you were going to provide feedback within 4hours or so. I have not heard any feedback from you.
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Thabang M's updateReviewer Update
08 Sept 2020, 14:50*I have had no feedback*
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Thabang M's update08 Sept 2020, 14:50
Reviewer Update
*I have had no feedback*