Poor service

We submitted a claim for their late client (I'd no:***) on the 10 june and did not even get a confirmation of the receipt of documents, we had to call them on the 11th to check if they received the documents and they said all the documents are in order. At 15:00 on the 12 of June we called again and they say the file is being audited and we have to wait for 15 days.