Poor service

ABSA bank please explain to me why is it a hassle for someone to optain their bank account number. I called through your call center and the advised that they cannot assist me even though I am the account holder. I explained to the agent Kenneth Hlagala that I don't have my details hence I made the call for assistance and he referred me to branch. It's the 21st century why are you making this hard for working people. My work hours are not flexible for me to go to the branch and I needs this inform urgently so how are you helping me as your customer? I tried to register for online banking and it also requires my account number which I do not have. If you are trying to protect my information why don't you follow a verification process so that you can provide me with the info that I require? To top it off, the agent was very arrogant and rude for someone working for customer services. You guy's are working backwards and I need some from ABSA to please contact me cause this is not on. Just a simple thing, my account number come on man!