Poor Service

I have app**** for temporary restructuring with AVAF. Due to Covid 19 my finances had been under a lot of strain so I called *** to apply for lower installment payments. They told me to send my expenses, payslip & proof of insurance to ***. I did that & since then I have been calling them nonstop with no luck. The call centre said to me it is an admin department & they don't take calls. How do I get hold of them cause I urgently need feedback on my application? My account is currently not in arrears but now what they are doing is not fair & when I default they will start looking for me up & down. I am reaching out to them for help with no luck. I need somebody who will look into this matter, my acc no. is ***4 & revert back. Absa should improve their service. I previously bought my cars through other financial houses & never experienced this kind of service from them.