Poor service

Monday morning I went to deposit monies at an absa ATM at cpt station branch. The ATM suddenly went under maintenence and my money was retained by the machine. I immediately went to absa branch at heerengracht at the fores**** branch in the morning. When I arrived it was already full and this was about 10h10am. I then went back during my lunch at 2h30 and when I entered there was no one upon entry to assist and direct me the correct persons to assist with this query. I knocked on a gentlemens office door to ask for assistance and was met with thee worst service ever. 1 this man was not interested to talk to me and apparently to anyone else according to other customers at the branch. 2. He had an attitude of disgust or irritation. This man told me to go the opposite branch to get help. I went there, again no assistance at the door so I stood on the floor till someone at the tellers decided to call me to ask how he can help. I explained my situation a he told me I was supposed to be assisted at the branch I came from. Again, I walked in the branch and this time line had accumulated. Mind you this all during my 1 hour lunch break at work. I was in the line for 1.5hours. My consult alone took 45mins to log this case. For the past 2 days I am trying to call the heerengracht branch but their numbers do not work, out of service. I have called n1 city and Adderley branch to get assistance with getting through to heerengracht and no one can reach that branch. I was told I would be called back by Leandre or something from heerengracht and no call received. I have explained the severity of this matter and this was monies to be paid for rental. The recipient of the monies does not believe this has happened. I need someone to please please assist me with this matter urgently or else I will lose greatly as a result of this.