JR
Janine R
1 reviews | Active since Mar 2021
20 May 2024, 12:00
Poor Service
***** Department
I reported a ***** case 19 working days ago. I have phoned the department call center who say that they are sending an email to the investigator to call me back to no avail. I don't see that it the customers duty to keep calling for feedback.
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Absa's replyOfficial
20 May 2024, 13:17Dear Janine Rehbock Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's reply20 May 2024, 13:17
Official
Dear Janine Rehbock Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw