Poor service

I wanted to close my credit card. It was R4K in the plus. Did this inWoodlands. They said they will move my money to my current account. I find out 2 weeks later my account is closed, the money is still inside. When I phone the call center, they say sorry, They can see the money, but cannot move it as the account is closed. I need to fix it at the branch. Now I need to queue due to their mistake and their incompetence. I have also tried to move my vehicle finance to another account. Documents submitted, but after a half hour on the phone, no action. All Absa does is talk, but they don’t action anything. Poor service