Poor Service

Despite being in a debt counseling program, Absa Bank has continued to withdraw monthly installments from my account. This has caused significant financial strain, as these deductions are not aligned with my debt repayment plan. Each month, I am required to contact your customer service to request a refund, which is both time-consuming and frustrating.

I kindly ask that you review my account and cease any further deductions related to my loan during my debt counseling period. Additionally, I request a full refund of the amounts withdrawn since my enrollment in the program.

Please confirm the receipt of this letter and advise on the steps that will be taken to resolve this matter promptly. Thank you for your attention to this urgent issue.