poor service

on the 22nd of April 2015 i went to the bank to enquire about an incorrect payment i made to my credit card, and i was trying to retrieve the difference i was transferred to a teller who was very rude, i got there she was busy counting money, she didn't even apologise for keeping me waiting, instead she gave me that look of you will wait for me, you need me, when she was done i asked her to transfer the difference to my other account i was advised by another consultant from the bank, while she was busy checking my credit card she had a nerve to say you don't have money in that credit card while i had more than R20 000, after realising she made a mistake she didn't even apologise for that, who do you think you are????? the way that woman had attitude i ended up making a withdrawal with another consultant instead of a payment because i couldn't find my acc number and she was very impatient with me.<br> <br> Please that woman needs to be trained for customer service clearly she doesn't know or understand what is customer service she doen't value her clients.