POOR SERVICE

I was recently retrenched and I have a Credit Life Policy with ABSA which pays the installment of the car in the event that you are retrenched. I have requested ABSA to cancel the debit order date as ABSA Life will be paying the installments. ABSA indicated that the turn around time for them to respond to me is 3working days. It's the 4th day today and when I call I am being sent from pillar to post. Credit Life has already made payment to ABSA which will cover the debit order that was supposed to go off on the 27th, however ABSA is taking forever to cancel the debit order.