Poor service

One star is still too much. My phone was ****** on the 16th. I am still battling to sort out issues at the bank. You stand 2 hours to get a statement. ***** department is not reachable at all. 4 Different numbers and still now one answers. Submit case number and affidavit and still they send a message nothing is received. Forget to phone as no one answers. Do not bother to go to the branch as they are not prepared to help. They say phone the ***** department. No help at all. Very poor service all round from ABSA.