poor service

im paying every month for not getting the service im paying for. my car was damage by heavy rain , i called Absa Brolink car insurance, i was told to look for quotation somewhere because claiming for little will affect my risk, suddenly while i was checking for other quotes my car was involve in accident and my claim was approved for all damages including the hail that was damaged by the heavy rain, i send all pictures to the assessor , the dealer was appointed to fixed my car Techono dent in Roodeport no one told me that some components wont be cover, suddenly the assessor sad he told me that i was supposed to log 2 claims and he had attitude towards me as if his paying for my premiums . Techno dent dealer they mess up my car, the quality of painting was bed and they even spray my bonnet instead of painting the fender. the headlight was not replaced , when i reported the matter to Absa Brolink i was told they will sort this out and no communication, i call Absa action Line and i was promised that within 5 days i will get proper feedback now is day 6 no reply from absa action line. im thinking of taking this to ombudsman. Insurance only thing they want is money but when they must service their client is deferent story. i will exercise my right till my car is fixed properly as im paying every month. my cover was an access waver now Absa decided that i must pay access of R1000 but the service i get is poor.