Poor service

I received a very poor service today at Absa Vryhied on the Enquiries side. I went there to do a transfer. The consultant told me that she will add a benefiary for me and she will assist me to transfer via the atm but instead she wrote instructions for me that i will use as i do the transfer on my own at the atm. I used her instructions only to find that the beneficiary was not there, i went back back to the consultant to come assist me but she could not assist me, and i was told that the client was offline and i should come back Monday