Poor service

I’ve been so inconvenienced and disappointed by absa’s poor service.. on Friday 12 June 2020.. I was making online purchases an to my surprise I got a notification “online purchases have been temporarily locked”, I then sent money to a friend an it never went through.. I then went to the branch on Saturday (Riverside mall).. while on the queue I contacted absa an they told me my account is on “Stop hold” an they never told me why.. they said there’s no reason.. I then asked them to release the hold.. they then told me they can’t, I need to call back on Monday because the department doesn’t work on weekends.. I left an gave them a call again on Monday 15 June 2020. They sent me to different departments an no one was able to help me but instead they gave me numbers to phone..some of the numbers never went through, an i wasn’t assisted.

I then decided to go back to the branch(Riverside mall), I stood on the queue, they took people behind me saying they can’t resolve my query an I need to wait for someone that deals with that.

My issue hasn’t been resolved an no one phoned me to notify me about putting my account on hold an at least give me a reason. I’ve been queuing from 9:30 am an now it’s 11:34 waiting for someone to help.