Poor service

<p>I went to my branch to close my credit card account. The lady there said she can't help me, I have to phone. I phoned and they said it will be R70... She put me through to the credit department, who never answered, she said she will log a claim and they will phone me within three days... No call yet... I refuse to pay a cent more on banking fees because they provide poor service and won't close my account. </p>